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Winning and retaining business in the mining equipment sector in Asia-Pacific, 2016  a survey of key buyers and decision-makers

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    This report provides a detailed analysis of customer preferences throughout the Asia-Pacific mining sector, focusing on the factors that influence purchasing decisions and the

    • Release Date: September 12, 2016
    • Price: USD 4950
    • Format: Pdf

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This report provides a detailed analysis of customer preferences throughout the Asia-Pacific mining sector, focusing on the factors that influence purchasing decisions and the performance of major equipment suppliers in the region. The analysis is based on Timetric s extensive survey of over 110 senior decision makers. Areas of analysis include: " Customer satisfaction ratings on the performance of their main equipment supplier across 16 categories. Identifying which areas of business suppliers are excelling and which suppliers are out-performing the competition. " Identify which factors influence the decision making process for choosing an equipment supplier. " Analysis of the major suppliers, namely Caterpillar, Komatsu, Sandvik, and Atlas Copco, including their performance ratings compared to the overall average. " Rankings of the leading suppliers for each equipment type, with respondents indicating who they viewed as the top suppliers throughout Asia for trucks, excavators, loaders, shovels, dozers, drills, continuous miners, engines, tires, pumps. " Insight into the likelihood of switching supplier, and the median perceived lifespan, in years, for select mining equipment. " Key action points for suppliers for product and service improvements, highlighted by their customers.

1 Executive Summary
2 Main Manufacturers of Heavy Equipment
2.1 Introduction
2.2 Major Heavy Equipment Suppliers in Asia
2.3 Leading Manufacturers by Equipment Type
2.4 OEM Shares by Country
2.5 Choice of Main OEM by Commodity
3 Key Factors When Choosing A Supplier
3.1 Introduction
3.2 Key Factors in Choosing a New Supplier
3.3 Key Factors when Choosing a New Supplier in India, Indonesia and the Philippines
3.4 Key Factors when Choosing a New Supplier, by Current Main OEM
3.5 Key Consideration When Choosing a New Supplier
3.6 How Winning Suppliers Differentiated Themselves
3.7 How Winning Suppliers Differentiated Themselves in India, Indonesia and the Philippines
3.8 Comparison Differentiation by Current Main Supplier
4 Supplier Performance and Customer Satisfaction
4.1 Introduction
4.2 Overall Supplier Performance
4.3 Satisfaction Ratings in India, Indonesia and the Philippines
4.4 Satisfaction Ratings by Commodity
4.5 Satisfaction Ratings by Company Revenue
4.6 Satisfaction Ratings by Mine Size
4.7 Satisfaction by Main Supplier
4.7.1 Caterpillar  respondent breakdown and satisfaction ratings
4.7.2 Komatsu  respondent breakdown and satisfaction ratings
4.7.3 Sandvik  respondent breakdown and satisfaction ratings
4.7.4 Atlas Copco  respondent breakdown and satisfaction ratings
4.8 Likelihood for OEM to Continue as a Main Supplier for the Next 5 Years
4.8.1 Reasons why respondents said  no
4.9 Median Expected Lifespan of Equipment On-Site
5 Key Improvement Areas For Manufacturers
5.1 Introduction
5.2 Parts Availability Remains the Overall Key Area for Improvement
5.3 Areas for Improvement  2014 versus 2016
5.4 Areas for Improvement Based on Main OEM
5.5 Areas for Improvement Based on Company Revenue
6 Action Points and Recommendations
7 Appendix I
8 Appendix II
8.1 Survey Background
8.2 Analysis of the Survey Sample
9 Appendix III
9.1 What is This Report About?
9.2 Methodology
9.3 Contact Timetric
9.4 About Timetric
9.5 Disclaimer

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